Step 1: Tap on your profile picture.
Step 2: Tap on ‘Support & Feedback’.
Step 3: Give a detailed description of the issue you’re having. Or leave a feedback note.
Step 4: Tap on the blue arrow facing up to send an email to our helpdesk.
Step 5: A support agent will get back to you so check your inbox for a reply.
Other Proton Wallet tutorials:
If you want to import an existing Proton account, check this guide. Step 1: Open the Proton Wallet and tap ‘Get Started’. Step 2: Enter your display name. Step 3: Enter your email address. Step 4: Enter your password and tap ‘Let’s Go’. Step 5: Enter the 6 digit code...
Step 1: Open the Proton Wallet and tap ‘Get Started’. Step 2: Enter your display name. Step 3: Enter your email address. Step 4: Enter your password and tap ‘Let’s Go’. Step 5: Enter the 6 digit code that was sent to your email inbox to verify your email address and...
Important: We can’t recover your private key for you. If you lose it, you won’t be able to make any transactions with your wallet. Step 1: Tap on your profile picture. Step 2: Tap on ‘Backup Key’. Step 3: Tap on the ‘Copy to pasteboard’ button to copy your private...
Note: You can only stake with the XPR (mainnet) and not the Ethereum based XPR (ETH) token, since staking and voting occurs on the Proton blockchain. Check out our swapping guides for Android and iOS to swap XPR (ETH) for XPR. Check out the Proton governance page to...
Note: When you unstake XPR, it will be held for 14 days before your XPR will be returned to your account. You will not receive rewards during the 14-day unstaking period. Guide for iOS: Step 1: Tap on Proton (XPR) under ‘My Assets’ on the dashboard. Step 2: Tap on the...
Note: in order to be able to claim staking rewards, you will need to stake and vote for block producers first. Check out our how do I stake XPR guide for more information. You're then eligible to claim staking rewards every 24 hours. Guide for iOS: Step 1: Tap on...