Written by Marlon

On August 17, 2020

How to contact Metal Pay support

Our support team is 24 hours available on Monday through Friday and on Sundays between 6 AM – 3 AM PST.

There are a few ways to reach them:

In-app support

– Tap on your profile picture

– Scroll down in the settings and tap on “Leave feedback”

– You have the option to add a screenshot or screen recording of the issue you are experiencing.

– When you are done writing your report, click on the Send email button. Our support team will reach out as soon as they can.

Metal Pay support center

– Tap on your profile picture

– Scroll down in the settings and tap on “Get support” to view all our support articles.

– The Metal Pay support center is also accessible on the web, where you can open support tickets.

Twitter

@MetalHelpsMe is the official Twitter handle for all Metal products. Follow them to stay up to date with the latest product updates, tips, and support issues.

Other Metal Pay tutorials:

How do I sign up for Metal Pay?

How do I sign up for Metal Pay?

Step 1: Locate and download Metal Pay from Metallicus, Inc. in the Apple Store or Google Play Store. Step 2: Click the Metal Pay icon on your phone to launch the app.  Step 3: Tap on the 'Get Started' button to begin the signup process. Step 4: Enter your email...

How do I unlock the Crypto Card in Metal Pay?

How do I unlock the Crypto Card in Metal Pay?

Unlocking the Crypto Card has the following benefits: Access the Marketplace to buy and sell over 30+ cryptocurrencies. Ability to buy BTC, TUSD, MTL, and XPR for free. Send and receive crypto payments, feeless. Deposit and withdraw cryptos that have mainnet...

How do I unlock the Cash Card in Metal Pay?

How do I unlock the Cash Card in Metal Pay?

Unlocking the Cash Card allows has the following benefits: A Cash Wallet that with an FDIC-insured cash balance in our partner bank Send and receive Cash payments, feeless. Ability to earn crypto rewards in MTL by sending and receiving Cash payments. More information...

How do I link my debit card to Metal Pay?

How do I link my debit card to Metal Pay?

In this guide, we'll show you how to link a debit card to Metal Pay! Step 1: Tap on your profile picture to access the settings page. Step 2: Tap on the 'Payment methods' button. Step 3: Tap on the '+' icon. Step 4: Tap on the ‘Debit card’ button. Step 5: Tap on the...

How do I link my bank to Metal Pay through bank login?

How do I link my bank to Metal Pay through bank login?

In this guide, we'll show you how to link your bank to Metal Pay through bank login! Step 1: Tap on your profile picture to access the settings page. Step 2: Tap on the 'Payment methods' button. Step 3: Tap on the '+' icon. Step 4: Tap on the 'Bank login' button. Step...