Written by Marlon

On August 17, 2020

How to contact Metal Pay support

Our support team is 24 hours available on Monday through Friday and on Sundays between 6 AM – 3 AM PST.

There are a few ways to reach them:

In-app support

– Tap on your profile picture

– Scroll down in the settings and tap on “Leave feedback”

– You have the option to add a screenshot or screen recording of the issue you are experiencing.

– When you are done writing your report, click on the Send email button. Our support team will reach out as soon as they can.

Metal Pay support center

– Tap on your profile picture

– Scroll down in the settings and tap on “Get support” to view all our support articles.

– The Metal Pay support center is also accessible on the web, where you can open support tickets.

Twitter

@MetalHelpsMe is the official Twitter handle for all Metal products. Follow them to stay up to date with the latest product updates, tips, and support issues.

Other Metal Pay tutorials:

How do I sign up for Metal Pay?

How do I sign up for Metal Pay?

Step 1: Locate and download Metal Pay from Metallicus, Inc. in the Apple Store or Google Play Store. Step 2: Click the Metal Pay icon on your phone to launch the app.  Step 3: Tap on the 'Get Started' button to begin the signup process. Step 4: Enter your email...

How do I unlock the Crypto Card in Metal Pay?

How do I unlock the Crypto Card in Metal Pay?

Unlocking the Crypto Card has the following benefits: Access the Marketplace to buy and sell over 30+ cryptocurrencies. Ability to buy BTC, TUSD, MTL, and XPR for free. Send and receive crypto payments, feeless. Deposit and withdraw cryptos that have mainnet...

How do I unlock the Cash Card in Metal Pay?

How do I unlock the Cash Card in Metal Pay?

Unlocking the Cash Card allows has the following benefits: A Cash Wallet that is FDIC insured (US residents) Send and receive Cash payments, feeless. Ability to earn crypto rewards in MTL by sending and receiving Cash payments. More information here. Ability to buy or...

How do I link my debit card to Metal Pay?

How do I link my debit card to Metal Pay?

In this guide, we'll show you how to link a debit card to Metal Pay! Step 1: Tap on your profile picture to access the settings page. Step 2: Tap on the 'Payment methods' button. Step 3: Tap on the '+' icon. Step 4: Tap on the ‘Debit card’ button. Step 5: Tap on the...

How do I link my bank to Metal Pay through bank login?

How do I link my bank to Metal Pay through bank login?

In this guide, we'll show you how to link your bank to Metal Pay through bank login! Step 1: Tap on your profile picture to access the settings page. Step 2: Tap on the 'Payment methods' button. Step 3: Tap on the '+' icon. Step 4: Tap on the 'Bank login' button. Step...