We understand that some of you may have felt uncomfortable with providing some of the information requested during the sign-up process for Metal Pay. Here’s why that information is required.
Why Plaid asks for your bank login credentials.
When you are asked to enter your bank credentials on Metal Pay, you are actually doing so on a form provided by third-party bank data aggregator Plaid. Plaid employs state-of-the-art security technology to protect users and is used by many industry leaders in finance such as Citi, American Express, Venmo, Robinhood, Acorns, and Coinbase — just to name a few. Metal does not and cannot see your banking credentials.
We hope this clears up some of your concerns!